One Stop Integrated Outsourcing Solutions

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Global Hotline Philippines (GHP) is an experienced provider of outsourcing services to businesses and organizations operating in English-speaking business environments and markets around the world.

Our comprehensive range and integration of in- and out-bound call center services and business process outsourcing (BPO), and CRM implementation providing our clients with a one-stop integrated solution for all their outsourcing needs.

These services free up their internal resources, enabling them to focus on their core competencies, confident in the knowledge that GHP is supplying reliable professional support for time-intensive back office processes, marketing functions and customer service and support.

FEATURES

01 February 2009/GLOBAL HOTLINE MIGRATES TO TWO NEW SYSTEMS

Global Hotline is migrating to Avaya CMS-based platform by the first quarter of the year, supporting the company's growth initiatives and on-going pursuit for excellence in service.

"The Converged Infrastructure portfolio extends the power of converged networks across the enterprise to help businesses triumph over the bottom-line realities of business: the need to drive revenue, reduce costs, redeploy resources and serve customers better every day.

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve market-place advantage. More than 1 million businesses worldwide, including more than 90 percentof the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes.

This modular architecture of servers brings Avaya Communication Manager call processing and control through a distributed network of media gateways, to adapt to the enterprise's needs. This software delivers uniform telephony services to headquarters, branch locations and mobile users all across the enterprise. Here is a cost-effective, reliable and highly flexible telephony solution-networked and based on open-standards-for one location or multiple sites, regardless of scale or distance. Intelligent Communications equals RIGHT TIME, RIGHT DEVICE, RIGHT PERSON, RIGHT NETWORK." -- Avaya

ADVANCED VOIP SOLUTIONS: Interactive Intelligence Software

Global Hotline offers its clients options on their preferred method of access through its telecom services business unit. We provide world-class voice and data services worldwide at very reasonable prices.

As an alternative solution, Global Hotline is offering Interactive Intelligence system to its clients who prefer and end-to-end telephony and customer interaction management system.

Interactive Intelligence offers proven unified IP communications solutions for every aspect of business and customer service. I3 products are used by over 3,000 of the most well-respected companies in the world.

This unique product now allows small and medium-scale companies to enjoy world-class telco-grade technology with cutting-edge communications tools that help businesses run smoothly and more efficiently. Take a tour of our facilities.

NEW! DO YOU BLOG?

Feel free to blog with Global Hotline. This is an exciting channel for us to exchange views on the world of outsourcing. Take me to the Global BPOgraphy blog site.

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One Stop Integrated Outsourcing Solutions

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